Política de reembolso

At Eidon Ionic Minerals, your happiness is our happiness. We want you to feel completely confident when you shop with us, and if something isn't quite right, we'll do our best to make it right.

30-Day Happiness Guarantee

  • We offer a 30-day return policy from the date your order is delivered.
  • If you're not completely satisfied with your purchase for any reason, you may request a return within 30 days.

What Can Be Returned?

  • We accept returns on all products—opened, unopened, used, or unused.
  • We simply ask that the items be returned within 30 days of delivery.
  • Proof of purchase or your order number is required so we can locate your order.

Need More Than 30 Days?

Life happens, and sometimes 30 days simply isn't enough.

If you're outside our 30-day return window, please don't assume we can't help. Reach out to us anyway. We'll gladly review your situation on a case-by-case basis, and if there's a fair solution, we'll do everything we can to make it happen.

We're a small family-run business, not a giant corporation, and we believe in treating people the way we'd want to be treated.

How to Start a Return

The quickest and easiest way to request a return is through your customer account on our website:

  1. Log in to your account at account.eidon.com.
  2. Open your order history and select the order you'd like to return.
  3. Follow the prompts to submit your return request.

If you're unable to access your account or need a hand, we're always happy to help.

Return Shipping

  • Customers are responsible for return shipping costs unless we've made a mistake with your order or the product arrived damaged.
  • Original shipping charges are non-refundable.

Refunds

  • Once your return arrives, we'll inspect it and process your refund as quickly as possible.
  • Approved refunds are issued to your original payment method, typically within 7 business days.
  • Depending on your bank or credit card provider, it may take a few additional days for the refund to appear on your statement.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or if we've sent the wrong item, please let us know as soon as possible. We'll make it right.

You can reach us at:

Exchanges

We don't currently offer direct exchanges. If you'd like a different product, simply return your original purchase for a refund and place a new order whenever you're ready.

Questions?

If you have any questions about returns or refunds, please don't hesitate to contact us. We appreciate the opportunity to earn your trust and hope you'll love your Eidon minerals as much as we love making them.